Terms of Service

1. Services & Platform

3-Shepherd Tech Limited provides payment account services that enable buyers and sellers to transact securely. The platform holds buyer funds in segregated accounts pending transaction completion and is operated under a DFSA Innovation Testing Licence (F009865).

2. Innovation Testing Licence Disclosure

3-Shepherd operates under a DFSA restricted Innovation Testing Licence. This means:

• The service is in a testing phase with limited participants.
• Standard DFSA client protections may not fully apply.
• Normal investor compensation protections are limited.
• DFSA supervision is ongoing but differs from full licence oversight.

3. Who Can Use 3-Shepherd

You must be a UAE resident (individual or registered business) to access the platform. Minors cannot create accounts. You agree to provide accurate, complete, and current information during onboarding.

4. How the Platform Works

When you initiate a transaction: (1) Buyer deposits funds via secure payment gateway; (2) Seller fulfils the transaction; (3) Buyer confirms receipt and acceptance; (4) Funds are released to seller. All transactions are recorded and monitored for compliance.

5. Fees & Charges

Transaction fees (0.5–1.0%), payment processing fees (2.9% + AED 1.50), and setup fees (AED 5,000 for businesses) are clearly stated at transaction initiation. You authorise 3-Shepherd to deduct applicable fees from your account.

6. Fund Custody & Risk

Buyer funds are held in segregated accounts with Emirates NBD in accordance with DFSA rules. 3-Shepherd does not own or control these funds; we hold them on your behalf as a regulated intermediary. In the unlikely event of bank failure, funds are subject to UAE banking protections.

7. Disputes & Resolution

If a transaction dispute arises, you must report it within 30 days. 3-Shepherd's compliance team will review transaction records, communications, and logistics data to make a fair determination. Decisions are final unless escalated to the DFSA.

8. Compliance & AML

All users undergo KYC/KYB verification via Shufti Pro. Transactions are monitored for AML/CFT compliance. Suspicious activity is reported to the UAE Financial Intelligence Unit. You agree not to use 3-Shepherd for illegal or sanctioned activities.

9. Limitation of Liability

3-Shepherd is not liable for indirect, incidental, or consequential damages. Our maximum liability is limited to the transaction value. You use the platform at your own risk and should review this disclosure before proceeding.

10. Governing Law

These terms are governed by DIFC law and the DFSA Rulebook. Any disputes are subject to DIFC Courts jurisdiction.

11. Contact & Complaints

For questions: hello@3-shepherd.com | For complaints: complaints@3shepherd.ae | DFSA consumer escalation: consumer@dfsa.ae